Terms of Service

Governing Law & Agreement Formation

These services are governed by the laws of the State of New Jersey. This agreement supersedes all prior communications between Setyon Solutions and the customer. Acceptance of these terms occurs upon service provision or transaction completion.

Service Offerings

Setyon Solutions provides technical support via phone, chat, or remote access during business hours (9am-6pm ET, weekdays). We offer two service models:

• Incidents: Single issue resolution ($300-$500), expires 30 days post-purchase

• Subscriptions: Minimum 12-month commitment with auto-renewal, unlimited support subject to fair use policy

Customer Responsibilities

Customers are responsible for backing up their data, providing necessary passwords, ensuring legal software ownership, and indemnifying Setyon Solutions against third-party compatibility issues.

Payment & Billing

We accept credit/debit card ach, wire and check payments. Subscription services auto-renew annually or monthly unless cancelled before expiration. Customers are responsible for maintaining current billing information.

Refund Policy

All services provided are non refundable.

Remote Access

By using our services, customers authorize remote access and support tool installation. These tools may leave system logs for diagnostic purposes. Monitoring software is deactivated upon subscription termination.

Issue Resolution Criteria

Problems are considered resolved upon receiving information, solutions, compatibility notices, or hardware identification that addresses the reported issue.

Liability Limitations

Setyon Solutions shall have no liability for loss of revenue, profit, data, or indirect damages. Aggregate liability is capped at fees paid in the preceding three months.

Fair Use Policy

Subscription abuse (excessive use, fraud, or unauthorized access) may result in suspension or incidental-rate billing.

Warranties

Services are performed with reasonable care. Setyon Solutions explicitly disclaims all other warranties including merchantability and fitness for a particular purpose.

Data Processing

Setyon Solutions processes transaction and contact information to fulfill services and may contact customers regarding recalls or satisfaction surveys. Customer data is not sold to third parties without explicit consent.